At ExcaGo, we take pride in the quality and durability of our equipment. We understand that purchasing heavy machinery is a significant investment, and we want you to feel confident about your purchase. To provide peace of mind, we offer comprehensive warranty coverage to ensure your equipment remains protected for years.

1. Product Warranty: 5 Years of Protection

Every machine purchased from ExcaGo comes with a 5-year warranty. This warranty covers defects in materials or workmanship under normal use during the warranty period.

  • What’s Covered:
    • All key components, including the engine, hydraulics, and structural frame.
  • What’s Not Covered:
    • Damages caused by misuse, unauthorized modifications, or improper maintenance.
    • Normal wear and tear (e.g., tires, belts, and filters).

2. Parts Warranty: 2 Years of Protection

In addition to the 5-year product warranty, we offer a 2-year warranty on all parts. If any part of your machine fails within two years due to a manufacturing defect, we’ll repair or replace it at no extra cost.

  • What’s Covered:
    • All internal and external parts critical to the machine’s operation.
  • What’s Not Covered:
    • Parts damaged by improper installation, unauthorized repairs, or external factors such as accidents or environmental conditions.

3. Warranty Claims: Simple and Hassle-Free

Should you encounter any issues with your ExcaGo equipment, our warranty claim process is straightforward:

  • Contact Us:
    Reach out to us at contact@excago.com or use our chat live with details about the issue, including your order number, product info, and description of the problem.
  • Review and Approval:
    Our team will review your claim and may request photos or additional details to assist in evaluating the issue.
  • Repair or Replacement:
    Upon approval, we’ll arrange for repair or replacement of the faulty part or product. If repair is needed, we will guide you through the process or connect you with certified technicians.

4. Customer Responsibility

While we offer extensive warranty coverage, it is important to properly maintain your equipment as per the manufacturer’s guidelines. Regular maintenance, correct usage, and adherence to safety protocols are crucial for ensuring the longevity of your machinery. Failure to follow these guidelines may result in voiding the warranty.

5. Warranty Exclusions

Please be aware that the following items are not covered by our warranties:

  • Damage caused by accidents, natural disasters, or external factors
  • Unauthorized repairs, modifications, or the use of non-approved parts
  • Normal wear and tear of consumable items such as filters, belts, and tires
  • Cosmetic damage that doesn’t impact the equipment’s functionality

6. Extended Support and Assistance

Even after your warranty period has ended, we’re here for you. Our team remains available to assist with troubleshooting, provide maintenance guidance, and offer access to replacement parts. We want to help keep your equipment running at its best for years to come.

For any questions or warranty claims, feel free to Contact us at contact@excago.com, call us at +1 (662) 674-8843, or reach out via live chat for a fast reply.

We’re always here to support you.

Thank you for choosing Machenex, your trusted partner for durable and high-quality equipment.